Terms & Condtions - SARAH LOGISTICS

1. Introduction & Scope of Services

These Terms & Conditions govern all transport, haulage, courier, multi-drop, pallet distribution and associated logistics services provided by SARAH GILL LOGISTICS LTD, trading as SARAH LOGISTICS (the “Company”).

By requesting a quotation, placing a booking, or using our services, the Customer agrees to be legally bound by these Terms & Conditions. These Terms apply to all contracts unless expressly varied in writing and signed by an authorised representative of the Company.

The Company operates as a professional UK-based logistics provider and maintains appropriate insurance, operational procedures, and compliance standards in accordance with applicable UK law.

2. Definitions

For the purposes of these Terms:

• “Company” means SARAH GILL LOGISTICS LTD.

• “Customer” means any individual, sole trader, partnership, limited company or organisation contracting the Company.

• “Goods” means any cargo, items, freight, parcels, pallets or materials transported.

• “Services” means transport, courier, haulage, delivery or related logistics services.

• “Delivery” means completion of unloading at the agreed destination.

3. Formation of Contract

3.1 A legally binding contract is formed only when the Company confirms acceptance of a booking in writing (including email confirmation).

3.2 All quotations are based on information provided by the Customer and remain valid for 7 days unless otherwise specified.

3.3 If information provided is inaccurate (including weight, value, dimensions or accessibility), the Company reserves the right to amend charges accordingly.

3.4 The Company may require a deposit to secure operational scheduling and vehicle allocation.

4. Charges, Deposits & Payment Terms

4.1 All charges shall be as agreed in the written quotation or confirmation.

4.2 Deposits are required to secure bookings and are generally non-refundable unless cancellation occurs within agreed timeframes and no operational cost has been incurred.

4.3 Full payment terms will be stated on the invoice.

4.4 Late payments may attract statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

4.5 The Company reserves the right to suspend services, withhold delivery, or refuse future bookings in the event of unpaid invoices.

4.6 Any legal or debt recovery costs incurred in recovering outstanding sums shall be payable by the Customer.

5. Customer Responsibilities

The Customer warrants and undertakes that:

5.1 Goods are properly packed, secured and labelled for safe transport.

5.2 The nature, weight, dimensions and value of the Goods have been accurately declared.

5.3 Fragile, hazardous, temperature-sensitive or high-value items are declared in advance.

5.4 Safe and lawful access is available at collection and delivery points.

5.5 All necessary permissions, licences or customs documentation (if applicable) are obtained.

Failure to comply with these responsibilities may result in additional charges or invalidate insurance protection.

6. Insurance & Liability

6.1 Goods in Transit Insurance

The Company maintains Goods in Transit insurance with a limit of:

£50,000 per vehicle

Customers must declare goods exceeding this limit prior to transport. Failure to declare may limit or invalidate compensation.

6.2 Public Liability

The Company maintains Public Liability insurance of:

£5,000,000

6.3 Employers’ Liability

The Company maintains Employers’ Liability insurance of:

£10,000,000

6.4 Limitation of Liability

To the fullest extent permitted by law:

• Liability for loss or damage is limited to the insured amount or declared value (whichever is lower).

• The Company shall not be liable for indirect or consequential loss.

• Loss of profit, business interruption, loss of opportunity or reputational damage is excluded.

• Delays caused by external factors shall not give rise to compensation.

Nothing in these Terms excludes liability for death or personal injury caused by negligence where such exclusion is unlawful.

7. Subcontracting

7.1 The Company may appoint subcontractors where operationally necessary.

7.2 Subcontractors must maintain appropriate insurance coverage.

7.3 The Company remains contractually responsible unless otherwise agreed in writing.

8. Force Majeure

The Company shall not be liable for delay or failure to perform caused by events beyond reasonable control, including but not limited to:

• Traffic congestion

• Road closures

• Accidents

• Severe weather

• Industrial disputes

• Government restrictions

9. Claims Procedure

9.1 Claims must be notified in writing within 48 hours of delivery.

9.2 Supporting documentation, photographs and evidence may be required.

9.3 Failure to notify within this timeframe may prejudice the claim.

9.4 All claims remain subject to insurer approval and policy conditions.

10. Prohibited & High-Risk Goods

Unless expressly agreed in writing, the Company does not transport:

• Hazardous materials

• Illegal goods

• Explosives

• Currency or negotiable instruments

• Precious metals or jewellery

• Perishable goods without prior agreement

11. Data Protection

All personal data is processed in accordance with the Company’s Privacy & Data Protection Policy and UK GDPR.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any dispute arising shall be subject to the exclusive jurisdiction of the English courts.